Return and Refund Policy
1. Introduction
At OrderFromTurkiye, we strive to ensure customer satisfaction. However, as a marketplace, each vendor sets their own return and refund policies. Please review the vendor’s policy before making a purchase.
2. General Return Policy
Customers must check the vendor’s return policy before purchasing.
Vendors may have different return windows, eligibility criteria, and conditions.
Items must be returned in their original condition, unused, and with all packaging and tags intact.
3. Refund Policy
Refunds are processed based on the vendor’s refund policy.
If eligible, refunds will be issued after the vendor receives and inspects the returned item.
Refunds will be credited to the original payment method, as per the vendor’s policy.
4. Disputes and OrderFromTurkiye's Role
If a dispute arises between a customer and a vendor, OrderFromTurkiye may mediate but does not guarantee a resolution.
We reserve the right to hold vendor payments in cases of unresolved disputes.
Customers can report vendors with unsatisfactory policies, and OrderFromTurkiye may take necessary actions.
5. Non-Refundable Items
Certain products, such as personalized items, perishable goods, and intimate wear, may not be eligible for returns or refunds.
Digital products or services may have different refund terms as stated by the vendor.
6. Contact Us
For any return or refund inquiries, contact the vendor directly or reach out to OrderFromTurkiye at: Email: support@orderfromturkiye.com
